FAQs

Steps to Place an Order

  1. Visit https://incensehighshop.com/.

  2. Select your preferred herbal incense and quantity, then add it to your cart.

  3. Ensure your order total meets the $150 minimum and proceed to checkout.

  4. Enter your billing and shipping information.

  5. Choose a payment method and complete your purchase.

  6. Send your order details and payment receipt to customer support.

  7. Select your preferred shipping option to finalize your order.

We take full responsibility for your order and guarantee safe delivery. If your package does not arrive within 4 days, please contact us and we will promptly reship it or follow up with our shipping partner at no cost to you.

We partner with reliable, well-known mailing services so every package can be tracked. Your order will be shipped with total discretion and delivered safely to the address you provided.

We ship worldwide with fully discreet packaging to protect your privacy. Your safety and confidentiality are our top priorities.

Delivery times vary based on the selected shipping option: 24 Hours or 2–3 Days (available in the USA and Canada).

For European orders, delivery typically takes 2–3 days, with shipping rates determined by the carrier based on the destination country.

We take proper care to be able to bypass any tight security system and the packing of the products is done as discreetly as possible, that’s why the success rate of arrival is great. In the case a package is seized we guarantee that we’ll reship it after we receive any seizure letter from customs.

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