Shipping & Delivery

Incense High Shop ships all orders within 24–48 hours of purchase via USPS or, when necessary, FedEx. You can track your order through your customer account and will receive email updates regarding shipment status. Please note that some items may be delayed or ineligible for delivery to PO Box addresses due to size, weight, or supplier restrictions.

Fast delivery

At Incense High Shop, we are committed to serving every customer promptly and efficiently. Most orders are shipped within one business day. Please note that delivery times may vary depending on your location and the specific herbal incense products you order. For wholesale purchases or oversized packages, we kindly ask that you coordinate directly with our customer service team to ensure smooth processing and delivery.

What do I do if my delivery arrives damaged?

Damaged Shipment Policy

If your order arrives damaged, please:

  1. Report the damage to the carrier immediately.

  2. Notify Incense High Shop within 24 hours.

  3. Email us a list of damaged items and photos.

Once we receive your email, we will contact the carrier. After inspection, a replacement will be issued.

We strive for a seamless shopping experience and prompt delivery. For more information, please email us.

Incense High Shop – Security & Returns

At Incense High Shop, we prioritize the security and privacy of your information. Any details you provide are used only to complete your purchase and will not be shared with third parties. Your data is encrypted and accessible only to authorized personnel. We retain information only as long as necessary for order processing and customer support.

Returns & Replacements

We accept returns or replacements if:

  • The wrong item was shipped

  • The product is defective

  • The request is made within 7 days of delivery

  • The product is unopened and unused

Opened or used products cannot be returned.

For assistance, please contact us at Our Email Address.

Scroll to Top